Track Order, Shipping & Returns Policy

track your herbal papaya order
By Email  By Phone number By Order number

 

Shipping & Delivery

 

We ship to anywhere in the continental USA and to several international countries using USPS first class and priority for all of our shipping. All packages ship from our warehouse in Traverse City, Michigan.

Please allow 3 - 8 business days for US orders and 14 to 21 business days for international orders, from the date you place your order for your package to arrive. Average time to receive your package is 3.5 days in the United States.

International Shipping
We currently ship to Canada, United Kingdom and several other international destinations. Because we are unable to track international shipping beyond the US borders, we are not responsible for lost or undelivered international packages and will not issue any refunds or replacements. Also we have recently paused shipping to United Arab Emirates and India.

Customs and Duty Charges for International Orders
Please note that additional customs and duty charges may be incurred for international orders. Herbal Papaya will not be responsible for these charges and cannot supplement or refund based on this charges. Every country has their own duties and charges and import procedure. If you are unsure about our shipping policy to your country, please  contact us

Back Ordered Items
If an item you ordered is on back order we will refund the back ordered items and ship out the rest of your order. If your order contains back ordered items which you would like to wait for, your entire shipment may be delayed unless you specify otherwise.

Returns & Replacements
Upon arrival of your order, please examine the contents. If you are dissatisfied with your order for any reason, contact us immediately and return your packages to:

Herbal Goodness Returns Department
807 Airport Access Road, Unit D
Traverse City, MI USA 49686

Return products within 60 days from purchase date for full refund of product cost only. We will not refund shipping.

  • If product is damaged, return unopened product for a full refund and exchange.
  • *No Credit, Exchange, or Refund will be accepted after 60 days from purchase date.