Track Order, Shipping, Returns & Refund Policy

Herbal Goodness Track Your Order New Logo
By Email By Phone number By Order number

 Shipping & Delivery

We ship to all states within the continental USA and to several international countries using USPS first class and priority, Fedex or other similar carriers,  for all of our shipping. All packages ship from our warehouse in Traverse City, Michigan.

Allow 3-8 business days for U.S. orders and 6-8 weeks for international orders, from date of purchase, for your package to arrive.

International Shipping
We ship to Canada, United Kingdom and several other international destinations. Because we are unable to track international shipping beyond the US borders, we are not responsible for lost or undelivered international packages and will not issue refunds or replacements. We currently do not ship to United Arab Emirates and India.

Customs and Duty Charges for International Orders
Herbal Goodness will not be held responsible for additional customs and duty charges incurred for international orders, and cannot supplement or refund based any of these charges. Every country has their own duties and charges and import procedure. If you are unsure about our shipping policy to your country, please contact us

Back Orders
If an item you ordered is on back order we will refund the back ordered items and ship out the rest of your order. If you would like to wait for back ordered items, your entire shipment may be delayed.

Returns, Replacements & Refunds Policy

Upon arrival of your order, please examine the contents. If your order arrives with damaged products, please return the product for a full refund and exchange. If dissatisfied with an order for any reason, contact us immediately and return your order promptly.

Returns:

  • Products returned within 30 days from purchase date will receive full refund of product cost only. We will not refund shipping costs.
  • Our return policy is within 30 days. No Credit, Exchange, or Refund will be processed or issued after 30 days from purchase date.
  • To be eligible for a return, your item must be in the original packaging.
  • To complete your return, send a receipt or proof of purchase along with an order number.
  • Please send your purchase back to: 
    Herbal Goodness Returns Department 
    807 Airport Access Road, Unit D
    Traverse City, Michigan USA, 49686

Conditions where only partial refunds may be granted:

  • Returning an opened product may result in partial refund or product exchange.
  • Any item that is returned more than 30 days after delivery will not be refunded.

Refund Process:

  • Once your return is received and inspected, we will email to notify you of your refund if it approved.
  • Your refund will be processed within 7 days, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at the following phone number [1.800.820.4829 or 469.415.1200].