Returns, Replacements & Refunds Policy
Upon arrival of your order, please examine the contents. If your order arrives with defective, damaged or broken products, please return the product for a full refund or exchange. If dissatisfied with an order for any reason, contact us immediately and return your order promptly. We will refund you 100%, no questions asked.
- Products returned within 30 days from purchase date will receive full refund of product cost only. We will not refund shipping costs.
- Our return policy is within 30 days. No Credit, Exchange, or Refund will be processed or issued after 30 days from purchase date.
- To be eligible for a return, your item must be in the original packaging.
- To complete your return, send a receipt or proof of purchase along with an order number.
Please send your purchase back to:
Herbal Goodness Returns Department
4051 N TX-121 Ste. 400, Grapevine, TX 76051
Conditions where only partial refunds may be granted:
- Returning an opened product may result in partial refund or product exchange.
- Any item that is returned more than 30 days after delivery will not be refunded.
- Once your return is received and inspected, we will email to notify you of your refund if it approved.
- Your refund will be processed within 7 days, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us or call our customer service phone number at 1.800.820.4829.